60 Days Return & Exchange Policy
FULL COVERAGE Return/Exchange Policy
Our 60-day FULL COVERAGE Return/Exchange Policy covers the following reasons. (We will be responsible for the return postage fees and replacement fees)
- The product customization information does not match or there's an error in customization.
- We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
- Unclear picture rendering or lettering.
- Wrong or mismatched size.
NO RETURN & EXCHANGE
Our 60-day return policy does NOT cover the following reasons. We are not liable for these issues.
- Products that exceed the return processing time limit (60 days after the order is signed).
- The non-quality issue for personalized products.
- Product damaged by misuse, mishandling, or poor maintenance.
- Items that have been washed, worn, or soiled and damaged resulting from the customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
- Choose the wrong size for the product.
- Personal Reasons due to personal taste, change of mind, etc.
- Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
- Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
- Coupon codes expire after use cannot be restored after return.
- For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure timely production and delivery. Thanks for your understanding.)
Return & Exchange Service Procedure
STEP 1. Contact Customer Service
Please contact us via email at service@pawisall.com and attach clear photos of the logistics face sheet and the items that represent a quality issue.
STEP 2. Request Return Detail
Please contact our customer service team to request details such as return authorization and return instructions.
STEP 3. Email Notification
In order to ensure that your return is successful, you must inform customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.
STEP 4. Get Refund or Replacement
If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.
