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FAQs
Support 24/7
Email: service@pawisall.com
Unfortunately, custom orders cannot be changed or canceled once you have placed your order. This is because our team processes your order night away non-custom orders we can make changes or cancellations if your order has not vet been fulfilled
1- Order Placement: Once you've placed your order, our designers spring into action.
2- Art Preview (2-4 days): After placing the order, our team will start to draw your design. You'll receive an email to approve it or request unlimited revisions.
3- Unlimited Revisions: We value your satisfaction. Feel free to request changes - we offer unlimited revisions.
4- Production (1 to 3 days): Once your design is approved, we jump into production mode which takes 1 to 3 days.
5- Final Steps & shipping: Following production, your order is carefully prepared for shipping. For detailed delivery times, please refer to our Shipping Policy.
Due to the handmade nature of our designs, we don't offer previews prior to placing an order.
However, we offer unlimited revisions and only ship your product upon approval. In this way, we make sure you are 100% satisfied with the final piece.
If you're seeking guidance in choosing the best photo connect with us at service@pawisall.com
1- Design Preview (2-4 days): Once you've placed your order, our designers spring into action. Within 2-4 days, you'll receive an email showcasing your design. Take your time to review it.
2- Production (1-3 Business Days): Upon approval, we jump into production mode which takes 1 to 3 days.
3- shipping (9-20 Business Days): With production complete, your product is packaged securely and shipped. Typically, shippingtakes 9 to 20 business days, ensuring safe delivery to your doorstep.
For comprehensive delivery times and further details, please refer to our Shipping Policy.
To meet our customer's needs, we consistently ensure your 100% satisfaction with the design before it's shipped.
With unlimited revisions, you can freely provide feedback, and we'll diligently make any changes necessary to match your vision perfectly.
No, we design everything! We have a very talented team that has done a lot of work from couples to families, pets.
If you have a special request please feel free to contact us at service@pawisall.com and we will make it happen.
If you're seeking guidance in choosing the best photo, we're more than happy to assist. Connect with us at service@pawisall.com and we will help you choose the best one!
Yes, we can! We can use a photo from each member and combine them into a design.
Please email us at service@pawisall.com so we can help you choose the best photos.
Kindly note that, given the personalized nature of our products, we are unable to accommodate order cancellations once they have been placed.
For more information, please refer to our Refund Policy.
If you haven't received any emails 2-4 days after your purchase, please check your spam folder. If nothing's there, reach out to us at service@pawisall.com - there might be a bounce-back issue or an email typo during checkout.
Yes we have shipped over 600,000 pet products around the world, and we always use fully tracked shipping.
Reach out to us at service@pawisall.com and we will make sure our marketing team gets back to you as soon as possible
