What's the turnaround time?

1-Production time for different customized itemsCustom photo: 5-7 business daysCustom birthstone & birth flower: 5-7 business daysCustom text/initial & photo: 6-8 business days2-Traceable ShippingThe tracking numbers will be sent via email after shipping. Average delivery times:To the U.S.: 4-6 business daysTo Canada: 5-8 business daysTo Europe: 5-8 business daysTo Australia: 5-8 business daysFor comprehensive delivery times and further details, please refer to our Shipping Policy.

What can I do if I can't see the picture in the bracelet?

Before each bracelet is shipped, we will project the picture on the wall to ensure that there is no problem before sending it to you. If you can't see the picture through the 3 methods we introduced, you can leave messages to us at any time.

Is the picture in the bracelet/necklace waterproof?

The picture in the bracelet is waterproof. Because we engrave pictures on crystal, water won't spoil your pictures.

How can I clean my jewelry?

Our stainless steel-based jewelry is tarnish and water-resistant, meaning caring for your pieces is simple. Avoid contact with strong chemicals and cleaning agents (detergent, bleach, perfume) as these solutions may damage the layer of gold or silver plating and will cause tarnishing or discoloration. Read more about Jewelry Care.

If l want to collaborate with you, who do l contact?

Reach out to us at marketing@pawisall.com and we will make sure our marketing team gets back to you as soon as possible.

Do you ship internationally?

Yes! We currently ship to the U.S., Canada, and 35+ other countries. You can check available destinations at checkout.

How to track my order?

After shipment, the logistics tracking number will be sent to your email. Please track your order at our Tracking page https://17track.net/en

How long does delivery take?

Average delivery times:To the U.S.: 4-6 business daysTo Canada: 5-8 business daysTo Europe: 5-8 business daysTo Australia: 5-8 business days

What if my package doesn’t arrive within the estimated delivery time?

We can’t promise exact delivery dates. Sometimes delays happen because of high demand, carrier issues, customs, or bad weather. If there’s a delay, we’ll let you know. If your package hasn’t arrived within 30 days after shipping for these reasons, we’ll send you a free replacement.If delivery fails due to customer reasons—like wrong address or no one to receive—we can’t resend for free. Please check your shipping info carefully before ordering.

What if I want to change my ship-to address?

You can change your shipping address within 30 minutes after placing the order.

Do you offer express shipping?

No, we currently do not offer expedited or overnight shipping.

What if my package is marked “Delivered” but I didn’t receive it?

If your tracking shows “Delivered” but you haven’t received the package, please contact the carrier first to investigate. If you still need assistance, reach out to us at service@pawisall.com, and we’ll do our best to help.

My package hasn’t arrived for a long time. Is it lost?

We consider your package lost in either of the following cases:1. The tracking status has not been updated for over 30 days.2. The tracking shows updates but the package has not been delivered. In this case, please first contact the shipping carrier to obtain a written proof of loss. Once you have the proof, send it to service@pawisall.com.In both cases, we will gladly send you a free replacement.

Can l cancel or change my order?

For personalized items, production begins quickly after your order is placed. Please check your order details carefully before confirming.Within 30 minutes: You can cancel or modify your order (including personalization) free of charge.30 minutes to 24 hours: We’re unable to make changes, as production has already started. If you wish to cancel, we can offer a partial refund, with 30% of the product price deducted. This is because customized items enter production immediately to ensure timely delivery.After 24 hours: Orders cannot be canceled at this stage. For photo jewelry, image processing, engraving setup, and material preparation begin early in production and cannot be undone once started.

Can l return my order?

Please refer to our 60-days-return-exchange-policy.

Supporting Autism Together

Your Impact on Autism

— Creating Opportunities and Changing Lives

Why We Hire Individuals with Autism

At Pawisall, we believe that meaningful work is a right—not a privilege. Yet for many individuals with autism, the path to employment is filled with obstacles. Traditional work environments often overlook the unique talents that neurodivergent individuals bring: deep focus, precision, patience, and a natural strength for detailed, repetitive work.

We choose to see those qualities not as challenges—but as powerful capabilities.

By providing job opportunities in our handcrafted jewelry line, we aim to create a space where neurodiverse individuals are respected, supported, and empowered to thrive.

Every Knot, a Quiet Strength

Each handwoven bracelet you see is not just a product—it’s a symbol of resilience.

Behind every knot is a pair of steady hands and a dedicated heart. From carefully selected cords to the finishing touches, our jewelry is crafted with intention and quiet strength. These artisans may not speak loudly, but their work tells a story: of skill, patience, and unwavering pride.

Your purchase helps build a world where inclusion is more than an idea—it’s a reality you can wear.